Refund & Returns Policy

Custom DTF Transfers (All Custom Orders)

Because all DTF transfers are made to order, we do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Incorrect artwork uploaded
• Color differences due to screen variations
• Change of mind

Exceptions (We’ll Fix It)

We will replace or refund your order if:

• Your item arrives damaged
• There is a print defect
• We made an error in your order

Time to Report Issues

• Damaged or incorrect items must be reported within 72 hours of delivery

Apparel (Non-Custom Items)

Returns Accepted

You may return eligible apparel items within 30 days of delivery.

Return Conditions

Items must be:

• Unworn
• Unwashed
• In original condition
• With tags (if applicable)

Return Shipping

• Return shipping cost may be deducted from your refund
• Original shipping fees are non-refundable

Refund Processing

• Refunds are issued after inspection
• Processing time: 5–10 business days

Final Sale Items

Items marked Final Sale are not eligible for return or refund.

How to Request a Return or Report an Issue

1. Go to our Contact Us page
2. Select the appropriate inquiry type:
   • Return / Refund Request
   • Report Damaged Item
3. Submit your request with your order details
4. Upload photos if applicable

Once approved, we will provide next steps.

Important Notes

• Do not send items back without approval
• No direct exchanges — please place a new order if needed
• Each order must be handled separately

Need Help?

If you have any questions, please contact us:

Email: support@rihdil.com
Response Time: Usually within 1 business day