Privacy Policy

Effective Date: 04-14-2026

Welcome to RIH DIL (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, products, and services (collectively, the “Services”). Our platform allows users to upload artwork, create custom Direct-to-Film (DTF) transfers, and purchase apparel products through a secure WooCommerce-powered system.

We are committed to protecting your privacy while maintaining a practical and transparent approach to operating our business. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Introduction

RIH DIL operates an eCommerce platform built on WordPress and WooCommerce, supported by Cloudflare for performance and security. Our Services allow customers to upload custom artwork, configure DTF prints, place orders, and manage their accounts.

This Privacy Policy is designed to clearly explain what information we collect, why we collect it, how it is used, and the choices available to you. We aim to strike a balance between clear communication and protecting the operational integrity of our business systems.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when interacting with our Services. This includes, but is not limited to:

  • Name and contact details (email address, phone number)
  • Billing and shipping addresses
  • Account login credentials
  • Order and purchase history

2.2 Uploaded Artwork and User Content

Our Services allow users to upload images, designs, and artwork (“User Content”). This content is necessary to provide our custom printing services and is stored within our system to fulfill orders and maintain functionality such as reorders and account access.

2.3 Payment Information

We do not store or directly process sensitive payment information such as credit card numbers. All payment transactions are handled securely by third-party providers including Stripe and PayPal. These providers collect and process your payment data under their own privacy policies.

2.4 Automatically Collected Data

We may automatically collect certain technical information when you visit our website, including:

  • IP address and approximate location
  • Browser type and device information
  • Pages viewed and session duration
  • Referring URLs and interaction data

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Managing user accounts and preferences
  • Enabling artwork uploads and customization features
  • Improving website functionality and user experience
  • Communicating service updates, confirmations, and promotions
  • Preventing fraud, abuse, or unauthorized activity

We do not sell your personal information to third parties.

4. User Accounts

When you create an account, you are responsible for maintaining the confidentiality of your login credentials. You are also responsible for all activities conducted under your account.

We store account information to enable features such as order tracking, saved designs, and account history. We reserve the right to suspend or terminate accounts that violate our policies or are involved in fraudulent or abusive behavior.

5. Uploaded Content & Artwork Rights

By uploading artwork or designs to our platform, you confirm that you have the legal rights or authorization to use and reproduce the content.

You agree not to upload content that:

  • Infringes on intellectual property rights
  • Is illegal, harmful, or offensive
  • Violates any applicable laws or regulations

You grant RIH DIL a limited, non-exclusive license to use, reproduce, modify, and process your uploaded content solely for the purpose of fulfilling your order and operating our Services.

We reserve the right to refuse or remove any content that violates our policies.

6. Orders, Payments & Billing

All transactions are processed through WooCommerce. When placing an order, you provide information necessary to complete the purchase and deliver your products.

Payments are securely processed by Stripe and PayPal. We do not store your full payment details on our servers.

Order data, including internal job ticket information and associated artwork, may be stored for production, record-keeping, and customer service purposes.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Completing transactions and fulfilling orders
  • Maintaining order records and history
  • Providing customer support
  • Complying with legal and tax obligations

Uploaded artwork may be retained to support reorders and internal production workflows.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and improve our Services. These may include:

  • Session cookies for login and cart functionality
  • Analytics cookies to understand website usage
  • Security cookies provided by Cloudflare

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

9. Third-Party Services

We rely on third-party services to operate our platform effectively, including:

  • Cloudflare for security and performance
  • Stripe and PayPal for payment processing
  • Analytics tools for performance insights

These third parties may collect data in accordance with their own privacy policies.

10. Data Security

We implement reasonable safeguards to protect your information, including SSL encryption (HTTPS), secure hosting, and access controls.

While we take security seriously, no method of transmission over the internet is completely secure. Users should take appropriate precautions to protect their account information.

11. User Rights & Choices

Depending on your location, you may have rights regarding your personal data, such as:

  • Accessing your data
  • Requesting corrections
  • Requesting deletion (subject to legal requirements)
  • Opting out of certain communications

You may contact us to exercise these rights.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

13. Limitation of Liability

To the fullest extent permitted by law, RIH DIL is not liable for indirect or consequential damages resulting from:

  • Unauthorized access to user data
  • Third-party service failures
  • User-generated content

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Your continued use of the Services after changes are made constitutes acceptance of the updated policy.

15. Contact Information

If you have questions about this Privacy Policy, please contact us:

RIH DIL
Email: info@rihdil.com
Website: https://www.rihdil.com

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